Pending Approvals
Review and approve pending registration requests
Machine Types
Define available machine types for fleet management
Company Settings
Manage company-wide settings including office locations and entities
Office Locations & Entities
Company sites used for HR, benchmarking, and shipping.
| Code | Name | Entity | Country | Benchmarks | Employees | Ticketing | Active | Actions |
|---|
Email Settings
Configure company signature and email branding
Company Information
Company Logo
Recommended: PNG or SVG, max 120px width, 2MB max
Email Footer
Signature Preview
Hi John,
Thank you for contacting us. I've reviewed your request and...
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API Keys
API keys allow bots and external services to access the error knowledge base securely
Field Manager
Define custom properties and configure display layouts for modules
| Order | Name | Label | Type | Req. | Source | Filter | Actions |
|---|
Machine Settings
Configure machine versions, generations, installation states, sales channels, and statuses
Machine Versions
| Code | Name | Description | Compatible Machines | Active | Actions |
|---|
Machine Generations
| Code | Name | Description | Compatible Machines | Active | Actions |
|---|
Installation States
| Code | Name | Color | Description | Active | Actions |
|---|
Sales Channels
| Code | Name | Color | Description | Active | Actions |
|---|
Machine Statuses
| Code | Name | Color | Description | Active | Actions |
|---|
Warranty Statuses
| Code | Name | Color | Description | Active | Actions |
|---|
Consumables / Solvents
Manage which solvents are available in the Machines module. Add/edit solvents in Benchmarking Settings.
| Code | Name | Description | Compatible Machines | Available | Actions |
|---|
Cover Types
Configure warranty and service cover types available for machines
| Code | Name | Duration | Color | Maint. Visits | Maps To Status | Active | Actions |
|---|---|---|---|---|---|---|---|
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Warranty Automation
Configure automatic warranty status updates and notifications
Benchmarking Settings
Configure solvents, materials, printers, industries, and more
Solvents / Consumables
| Code | Name | Description | Machines | In Benchmarking | In Machines | Active | Actions |
|---|
Materials
| Code | Name | Compatible Solvents | Active | Actions |
|---|
Printer / Manufacturing Types
| Code | Name | Active | Actions |
|---|
Industries / Applications
| Code | Name | Active | Actions |
|---|
Post-Processing Types
| Code | Name | Description | Active | Actions |
|---|
Shipping Couriers
Configure couriers for shipping benchmarking samples. Add tracking URL patterns to enable tracking links in customer emails.
Use {tracking} as the placeholder for the tracking number in the URL pattern.
| Code | Name | Tracking URL Pattern | AMT Account | Active | Actions |
|---|
Benchmarking Contacts
Select which users can be assigned as AMT contacts for benchmarking requests.
| User | Display Name | Site | Active | Actions |
|---|
Ticket Settings
Configure ticket categories, SLA tiers, teams, and assignment rules
Categories & Sub-Categories
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Service Level Agreements
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Return Machine Settings
Select which machine types are eligible for the "Return Machine" workflow. Eligible types will show a Return Machine button on ticket details and allow Collection Resolution SLA.
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Return Machine Documents
Select File Center documents to automatically include when a Return Machine request is initiated. These will be sent to the customer as shareable links.
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Reply Templates
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Support Teams
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Automatic Assignment Rules
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Escalation Webhook
When no team members are available for assignment, this webhook will be triggered (e.g., for n8n integration to send Slack/email alerts).
Workflow Stages
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Meeting Categories
Define meeting types that can be linked to checklist items (e.g. Site Survey, Training Session)
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Pre-Visit Checklist
Select a form template that FSEs must complete before each onsite visit. The form is auto-assigned when a visit is booked.
Workflows
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General Settings
Customer Notifications
Internal Notifications (n8n Webhooks)
These notifications are handled by n8n workflows. Manage them in the n8n dashboard.
User Management
Manage authorized users and module access
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Organisation Chart
Visual hierarchy of reporting structure
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Roles & Permissions
Configure roles and their associated permissions
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